Creative Problem Solving and Decision Making

Objectives:

Upon completion of the course delegates will be able to: 

• Identify key elements of problem solving
• Demonstrate characteristics of creative thinking
• Use SWOT analysis
• Evaluate decision making process
• Evaluate processes against customer needs
• To develop a sense of trust, openness and honest communication within a team
• To experience and understand the key elements and skills of team building
• To identify specific and immediate ways in which team members can best support each other
• To increase team problem-solving skills
• To practice high-performance team skills 

Who should attend? 

• Appointed managers or supervisors.
• Anyone with middle to upper supervisory responsibility.
• Anyone about to be promoted to a management position.     

Course Outline 

• Discussion
• Syndicates
• Interviewing      
• Lap top           
• Welcome, objectives and introduction
• Problem or opportunity?                                              
• SWOT                                                                        
• Problem solving techniques
• Creativity
• Generating ideas                                                          
• Planning techniques                                                      
• Decision making factors
• Negotiation                                                                  
• Building Relationships
• Trust Building Initiatives
• Team Development Theory
• Conflict Resolution
• Review of course
• Action plan             

WORKSHOP STYLE 

A mixture of short presentations, interactive discussion, individual exercises and group work. The emphasis throughout is on a practical approach using case material and examples.