Course objectives:
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Understand the importance and concepts of productivity
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Recognize basic behavioral patterns of different personality’s profiles and how to deal with them in a multi-cultural environment.
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Building a successful relationship with your bosses
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Communicating for commitment
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Handling awkward people/situation
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How to recognize & interpret different forms of body language
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How to become an active listener
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Managing your time
Who should attend?
Managers, Supervisors, team leaders and employees.
Course Outline:
What is productivity:
· Definition of Concepts
· Planning the work
· Organizing and allocating resources
The organizing function:
· The organizing process
· Principles of organizing
· Practical Exercises
Effective Communication With managers / co-workers:
· What are communication barriers in a diverse place
· Overcoming Communication Barriers
· Active Listening skills
· Body Language signals
· How to improve your decision making skill
· Techniques for solving problems
A Profile of Different Personalities:
· Understanding different models of Personalities
· Tips for Dealing with Different Personalities
· The Power of Assertive Behavior
· Treating the people assertively
· Dos and Don’ts of Face to Face communication
· Keeping it impersonal!
· forming team with colleagues
· Role Playing Exercises
Time management concepts:
· Introduction to Time Management Concepts
· How to Make Full Use of your Time
· How to Plan Effectively
· Analyzing your Job Priorities
· How and What to Delegate Effectively
· How to Cope with Common Time Wasters
WORKSHOP STYLE:
A mixture of short presentations, interactive discussion, individual exercises and group work. The emphasis throughout is on a practical approach using case material and examples.
