OBJECTIVES:
By the end of this training program, each participant will be able to:
- Take decisions and make choices, at the same time evaluating the risks and being conscious of their responsibilities.
- Develop a positive, assertive style
- Identify behavior patterns in others and cultivate productive responses
- learn more about the environment, things and people, by asking probing questions, or doing ad hoc research to gain a better understanding of the context.
- Build a personal skill set that will enable you to react positively in challenging situations
- Improve your organizational relationships through assertiveness
- Apply assertiveness skills in personal and professional situations
- Develop an assertiveness plan of action
WHO SHOULD ATTEND?
This program is designed for anyone who wants to enhance their assertiveness skills, build a confident, credible image and develop effective workplace relationships.
PROGRAM TOPICS:
THE ESSENTIALS OF ASSERTIVENESS
Passivity
- Aggression
- Manipulative
- Assertive
Recognizing the strategies and tactics of manipulative behavior
The fundamental concepts of assertive behaviour
- Defining effective interpersonal behavior
- Outcomes of effective interactions
- Establishing core characteristics and benefits of assertive behavior
- Identifying non-assertive behavior patterns
- Creating a personal assertiveness profile
DEVELOPING PRODUCTIVE THOUGHT PROCESSES
Revealing mental structures and patterns
- Recognizing the influences of personal history on behavior
- Deconstructing the origins and dangers of stereotypes
- Examining behavioral payoffs
Taking control with productive thinking
- Analyzing the sources and effects of stress
- Building resistance to stress
- Recognizing what you can and cannot manage
EXPRESSING YOURSELF POWERFULLY AND PROFESSIONALLY - Courage
Influencing the conclusions that others draw
- Identifying assertiveness role models
- Harnessing your personal strengths and style
- Tapping into your personal power sources
Building your professional authority and expertise:
- Focusing on the sources of your expertise
- Networking to build your authority
Building your professional authority and expertis
Tools and techniques for building your assertiveness style
- Instant Replay
- Refocusing
- Deflecting Criticism
- Stepping Back
- Summarizing
- Constructive Comment
- Productive Redirection
Emphasizing your message
- Choosing a mind set to convey authority
- Building confidence through posture and appearance
- Choosing effective language
- Giving and receiving constructive feedback
- Selecting the appropriate tools for the situation
CREATING AN ACTION PLAN
Planning your preferred behaviors and responses
- Visualizing outcomes that work for you
- Acquiring insight and awareness through journaling
- Analyzing the journal to develop an action plan for change
- Constructing scripts to handle assertiveness challenges
- The rewards of change Recognizing areas where you need support
WORKSHOP STYLE:
This will be a participative workshop with a mix of interactive learning sessions, exercises and discussions aimed to provide maximum impact and learning retention for all delegates.
